Last updated: 20 December, 2023
Welcome to ToolKaro's privacy policy (“Privacy Policy” or “Policy”).
ToolKaro (hereinafter referred to as “we” or “us”) operates as a solo proprietorship, providing web-based solutions. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at https://www.toolkaro.com/ (the “Website”). In this Policy, the services offered by us are collectively referred to as the “Services”.
At ToolKaro, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.
Please note that unless specifically defined in this Policy, capitalized terms shall have the same meaning ascribed to them in our Terms and Conditions, available at [Your Terms and Conditions Link] (“Terms”). Please read this Policy in consonance with the Terms.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
Please refer to Section 1 to understand how the terms of this Policy apply to you.
1. BACKGROUND AND KEY INFORMATION
(a) How this Policy applies:
This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.
By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.
(b) Review and Updates:
We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.
(c) Third-Party Services:
The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers.
2. PERSONAL DATA THAT WE COLLECT
(a) We collect different types of personal data about you. This includes, but is not limited to:
(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.
(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.
(iii) Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service professionals through the Platform.
(iv) Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform , website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
(v) Transaction Data, such as details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.
(vi) Usage Data, which includes information about how you use the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.
(b) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.
(c) What happens if I refuse to provide my personal data?
Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.
3. HOW DO WE COLLECT PERSONAL DATA?
We use different methods to collect personal data from and about you including through:
(a) Direct Interactions.
(a) Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you:
(i) create an account or profile with us;
(ii) use our Services or carry out other activities in connection with the Services;
(iii) enter a promotion, user poll, or online surveys;
(iv) request marketing communications to be sent to you; or
(v) report a problem with the Platform and/or our Services, give us feedback or contact us.
(b) Automated technologies or interactions. Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.
(c) Third parties or publicly available sources. We will receive personal data about you from various third parties:
(i) Technical data from analytics providers such as Facebook and advertising networks;
(ii) Identity and profile-related Data and Contact Data from service professionals, publicly available sources, etc.;
(iii) Personal data about you from our affiliate entities.
4. HOW DO WE USE YOUR PERSONAL DATA?
(a) We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services, enable you to use the Professional Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:
(i) to verify your identity to register you as a user, and create your user account with us on the Platform;
(ii) to provide the Services to you;
(iii) to enable the provision of Professional Services to you;
(iv) to monitor trends and personalize your experience;
(v) to improve the functionality of our Services based on the information and feedback we receive from you;
(vi) to improve customer service to effectively respond to your Service requests and support needs;
(vii) to track transactions and process payments;
(viii) to send periodic notifications to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services;
(ix) to assist with the facilitation of the Professional Services offered to you, including to send you information and updates about the Professional Services you have availed;
(x) to market and advertise the Services to you;
(xi) to comply with legal obligations;
(xii) to administer and protect our business and the Services , including for troubleshooting, data analysis, system testing, and performing internal operations;
(xiii) to improve our business and delivery models;
(xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
(xv) to enforce our Terms; and
(xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
(b) You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.
(c) You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to service professionals who provide or seek to provide you with Professional Services, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this information with other entities in the ToolKaro group in connection with the above-mentioned purposes.
(d) You agree and acknowledge that we may share data without your consent when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms or in order to comply with any applicable laws and regulations.
5. COOKIES
(a) Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you permit it to) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information.
(b) We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
(c) Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information within a file specific to you.
6. DISCLOSURES OF YOUR PERSONAL DATA
(a) We may share your personal data with third parties set out below for the purposes set out in Section 4:
(i) Service professionals to enable them to provide you with Professional Services;
(ii) Internal third parties, which are other companies within the ToolKaro group of companies.
(iii) External third parties such as:
(iii) External third parties such as:
(A) Professional advisors including lawyers, bankers, auditors, and insurers;
(B) Regulatory authorities and law enforcement agencies;
(C) Third-party service providers who perform functions on our behalf (including external consultants, business associates, and professional advisers such as lawyers, auditors, and insurers);
(D) Marketing and advertising partners to help us deliver targeted content and assess the effectiveness of our advertising campaigns;
(E) Analytics and search engine providers that assist us in the improvement and optimization of our website;
(F) Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets; or
(G) Other entities that we consider necessary to perform the Services or any related activities.
(b) We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes, and we only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. INTERNATIONAL TRANSFERS
(a) We may share your personal data within the ToolKaro group of companies and with our service professionals and other third parties as described in Section 6 of this Policy. This may involve transferring your data outside the country or region where you are located, to jurisdictions that may have different levels of data protection.
(b) Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
(i) We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
(ii) Where we use certain service providers, we may use specific contracts approved by the European Commission that give personal data the same protection it has in Europe.
(c) Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
8. DATA SECURITY
(a) We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
(b) We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
9. DATA RETENTION
(a) We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
(b) To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
10. YOUR LEGAL RIGHTS
(a) Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:
(i) Request access to your personal data;
(ii) Request correction of your personal data;
(iii) Request erasure of your personal data;
(iv) Object to processing of your personal data;
(v) Request restriction of processing your personal data;
(vi) Request transfer of your personal data;
(vii) Right to withdraw consent.
(b) If you wish to exercise any of the rights set out above, please contact us.
(c) You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
11. UPDATES TO THIS PRIVACY POLICY
(a) We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
(b) If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
12. CONTACT US
(a) If you have any questions or concerns about this Privacy Policy, please contact us:
(i) By email: privacy@toolkaro.com
13. DISPUTE RESOLUTION
(a) Any dispute, controversy, or claim arising out of or relating to this Privacy Policy, including its formation, interpretation, breach, termination, or validity, shall be finally resolved by arbitration administered by the [Arbitration Institution/Authority], in accordance with its rules and procedures.
(b) The arbitration shall take place in [Jaipr, India,) and the language of the arbitration shall be [english]. The decision rendered by the arbitrator(s) shall be binding and final, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
14. GOVERNING LAW
(a) This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of [india].
15. MISCELLANEOUS
(a) If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
(b) Our failure to enforce any right or provision of this Privacy Policy will not be deemed a waiver of such right or provision.
(c) This Privacy Policy constitutes the entire agreement between us regarding our Service and supersedes and replaces any prior agreements we might have had between us regarding the Service.
16. ACKNOWLEDGMENT
(a) By using the Service, you acknowledge that you have read this Privacy Policy and agree to its terms.
We are sorry to see you go, but we understand that sometimes circumstances change, and you may no longer wish to use Grocery bids . If you wish to delete your account, please follow the steps below. Please be aware that this action is irreversible and will permanently delete all your data associated with Grocery bids .Before you proceed, we want to ensure that you are fully informed about what account deletion entails:
What Happens When You Delete Your Account:
Steps to Delete Your Account:
Important Notes:
Deleting your account does not guarantee the removal of your data from any publicly accessible areas, such as comments on other users' posts or shared content. Please be cautious about the content you have shared.
We request background location permission from our delivery men to track their real-time locations for the efficient routing of orders, tracking deliveries, and ensuring timely service.
The location data collected from delivery men is used solely for operational purposes within the app. We do not share this data with external parties.
Delivery men have the option to grant or revoke background location permission at any time through their device settings.
Location data is retained only for the duration necessary to fulfill delivery-related tasks and is deleted when no longer required for these purposes.
We have implemented robust security measures to safeguard location data and protect the privacy of our delivery personnel. Location data is transmitted and stored securely to prevent unauthorized access or disclosure.
19. CONTACT INFORMATION
(a) For any questions about this Privacy Policy, please contact us at [support@toolkaro.com].
